Shipping policy

Shipping Policy

Regular Goods:

• Dispatched Monday–Saturday via Royal Mail 48 with same-day dispatch before the daily cut-off.
• Optional 24-hour upgrade available at checkout.

Shrimp & Snails:

• Shipped Monday–Saturday via Royal Mail Tracked 24.
• Live tracking updates provided by phone or email.

International Shipping:

• Worldwide delivery available for non-live goods only.
• Customs fees/taxes are determined by your country’s import authorities.
• Live goods are not shipped internationally.
• PLEASE NOTE: Maximum international parcel weight: 2 kg (including packaging).

General Notes:

• Orders placed after cut-off dispatch the next working day.
• Shipping costs calculated automatically at checkout.
• Tracking details provided once dispatched.