Refund policy

Returns & Refund Policy

Regular Goods:

• 30-day return policy for all non-perishable items.
• If you experience any issues, please contact us before leaving feedback — we aim to resolve all problems quickly and professionally.

Live Goods (Shrimp & Snails):

• Returns are not accepted due to the nature of live animals.
• Refunds or replacements may be offered if:
  • You contact us within 1 hour of delivery, and
  • Provide clear photos of deceased livestock in the original, unopened bag.