Delivery

Shipping

Regular goods: Royal Mail 48 - Monday-Saturday , same-day dispatch. Delivery is upgradable to 24h delivery service at checkout for a small fee. Please see cut off times for same day dispatch.
Shrimp & Snails: Royal Mail Tracked 24 - Monday-Friday. Special Delivery guaranteed next day before 4pm (Live phone/e-mail updates available). All livestock orders are dispatched 1 day after the order had been placed.

We offer 30 day returns as standard for non-perishable goods
Please get in touch before leaving feedback and we will resolve your problems ASAP - great customer service is my no. 1 priority in my small business!
Contact within an hour of arrival for any problems - Photos of dead animals required within the hour of arrival ( PLEASE PROVIDE PHOTO IN UNOPENED BAG )
No returns accepted for live goods; refund provided if guidelines followed

Color & size may vary with each batch - the beauty of mother nature 🍂
Size will vary with every order, mostly juveniles & sub-adults are sent out
Shrimp & fish will color up once settled in and matured
PLEASE NOTE: LIVING CREATURES ARE NOT PLASTIC ITEMS. WE WILL NOT REFUND IF YOU ARE NOT HOME TO RECEIVE YOUR ORDER OR IF YOUR ADDRESS DETAILS ARE NOT CORRECT. PLEASE DO NOT PUT SHRIMPS OR SNAILS INTO TANK IF YOU HAVE FRESH PLANTS FROM THE SHOP. PLANTS KEEP CHEMICALS INSIDE FOR UP TO A FEW OF WEEKS, ESPECIALLY COPPER IS VERY DANGEROUS TO INVERTS. PLEASE INTRODUCE YOUR FISH TO YOUR TANK IN AN APPROPRIATE MANNER USING THE FLOATING METHOD EXCHANGING 25% OF WATER EVERY 30MIN AT THE BARE MINIMUM BEFORE INTRODUCING THE FISH TO YOUR AQUARIUM.